A new and improved Schema

At Segment, we’re committed to ensuring you have complete visibility into what data you’re tracking through the platform. For example, we offer tools for visibility including the Debugger and Schema. With the Debugger, you can test calls in real-time, examine the full payload, and identify any tracking errors. With Schema, you can view a list all of the events, traits, and…

Expert Advice on Common Mobile Data Challenges

Capturing high quality customer data on mobile devices is essential to making products that customers love. But the process to capture that data can be tedious. We polled attendees at our recent WWDC meetup—a mix of engineers, data analysts, and growth marketers—on their biggest mobile data challenges.

How Trustpilot Analyzes the Entire Customer Experience

Do you have a single source of truth for your data? As our customer Ole Dallerup, VP of Engineering from Trustpilot says, “your data is useless if it’s not in one place.” The problem with disparate data sources is that your insights stop with the walls around your data — in your CRM, in your funnel analytics tool, in your email platform. How does one part of the customer…

How Success Engineers Keep Us Customer-First

Success Engineers play a critical role at Segment. They are our front line, answering customer questions as quickly and thoroughly as possible. The team is so important that Peter, our CEO and the original Success Engineer, does a monthly rotation in Success to stay connected to customer questions and problems.