Retentive

Actionable Product Help Search

  • Exposes all your product documentation and help articles in your application, where users are already identified and engaged.

  • Customize results for incoming searches to ensure the correct result is always the top response.

  • Aggregates customer data across searches to see which customers are in immediate need of help.

  • Provides analytics around your effectiveness of search mappings to the correct results, and what documentation is missing.

Retentive

How Retentive works

Retentive’s search is most effective when search data is paired with customer actions. Retentive needs access to customer metadata somehow in order for it to be actionable. Customer information can be sent to Retentive by

  • Sending identify and alias calls to Retentive’s API using HTTP calls from your browser/server.

  • Reach out to customer support to send a prepared list of customer attributes to be appended to a customer. 

Searches that are performed without any customer information are difficult to retroactively pair with a real world customer, so you should be sending this data as soon as you start using Retentive.

Dashboard Analytics
Dashboard Analytics
Search History
Search History
In App Search
In App Search
Retentive

Get more out of Retentive with Segment

  • Pairing Retentive with Segment allows all your customer metadata to automatically be aggregated alongside your search results.

  • Retentive processes search and customer identification in real-time, meaning you can respond immediately to a customer in need before they even think to reach out, or worse, churn.

Integrate Retentive with Segment

Segment makes it easy to set up Retentive.