Willow

Willow helps founders provide better customer support by showing the customer’s lifetime feed including support requests, agent replies, in-app actions, events, trait changes and more in one place.

  • View a single feed of your customer’s journey including messages, replies, in-app actions, events, trait changes and more.

  • No per-seat pricing - get the whole team on the platform for full visibility into user issues.

  • Need to share PII (like SSN, bank details) to solve an issue? No problem, we’ve got secure encrypted messaging.

  • Super simple, easy to use interface - providing your customers with obsessive support shouldn’t be difficult.

Willow

How Willow works

Willow’s customer support platform helps founders make customer support a tailwind. See a customer’s entire journey in one-lifetime view. See messages, replies, in-app actions, events, and trait changes all in one place from the customer’s first day to today.

See your customer’s lifetime journey with everything in one place
See your customer’s lifetime journey with everything in one place
With everything inside Willow, you’ll never need to tab away again
With everything inside Willow, you’ll never need to tab away again
See a prioritized list of customer threads you need to respond to
See a prioritized list of customer threads you need to respond to
Willow

Get more out of Willow with Segment

With Segment and Willow, you can automatically enrich your customer’s lifetime view with actions, events, and customer traits. No more flipping back and forth between tabs to get a complete picture. Solve customer issues faster when you have more context.

Integrate Willow with Segment

Segment makes it easy to set up Willow.