FullStory lets product and support teams easily understand everything about the customer experience. The Segment integration for FullStory helps accurately identify your customers within the FullStory dashboard.
This document is about a feature which is in beta. This means that the Destination Actions are in active development, and some functionality may change before it becomes generally available
- From the Segment web app, click Catalog, then click Destinations.
- Find the Destinations Actions item in the left navigation, and click it.
- Select FullStory (Actions), then click Configure FullStory (Actions).
- Select an existing Source to connect to FullStory (Actions).
- Click Customized Setup to start from a blank mapping.
Enables FullStory debug mode
|FS Org (required)||
The organization ID for FullStory
By default a new FullStory (Actions) destination comes with the following subscriptions.
You can select these subscriptions by choosing “Quick Setup” when you first configure the destination. You can enable, edit, and disable them from the screen that appears.
|Subscription Name||Trigger||FullStory Action|
|Identify User||All identify calls from the connected source||Identify User|
|Track Event||All track calls from the connected source||Track Event|
|Track Page Events||All page calls from the connected source||Track Event|
Available FullStory actions
Combine the supported triggers with the following FullStory-supported actions:
Set user identity variables.
The user’s ID in FullStory.
The user’s anonymousId in FullStory.
The user’s display name.
The user’s email address.
The Segment traits forwarded to FullStory.
Send event details to FullStory.
The name of the event
A JSON object that contains additional information about the event, and is indexed by FullStory.
Set the properties of a page event, and send them to FullStory.
The name of the viewed page. Defaults to
The properties of the viewed page.
Migration from the classic FullStory destination
Follow the table below to map your existing FullStory destination configuration to FullStory (Actions).
Fullstory settings mapping
|fullstory Classic Destination Setting||How to enable in fullstory (Actions)|
Set during initial configuration, or on the Settings tab after you create the destination.
|Enter FS debug mode
Available on the Settings tab of the destination.
|Track All Pages
Available as a subscription where the trigger
|Track Categorized Pages
|Track Named Pages
This page was last modified: 14 Oct 2021
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