BugHerd Destination

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BugHerd quick info

If you reference BugHerd in the Integrations object, call it “BugHerd”.

BugHerd accepts device-mode data only from Analytics.js.

BugHerd is a bug tracking software that lets users report bugs right in your interface. Once reported, you get a Trello-like management interface for taking care of the issues. The analytics.js BugHerd Destination is open-source. You can browse the code on GitHub.

This document was last updated on November 26, 2018. If you notice any gaps, outdated information or simply want to leave some feedback to help us improve our documentation, let us know!

Getting Started

Before you start, make sure BugHerd supports the source type and connection mode you’ve chosen to implement. You can learn more about connection modes here.

Web Mobile Server
📱 Device-mode ⬜️ ⬜️
☁️ Cloud-mode ⬜️ ⬜️ ⬜️
  1. From the Segment web app, click Catalog.
  2. Search for “BugHerd” in the Catalog, select it, and choose which of your sources to connect the destination to.
  3. In the destination settings, enter your API Key as retrieved from the Install BugHerd tab on your BugHerd Project page.
  4. Your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading BugHerd onto your page. This means you should remove BugHerd’s snippet from your page.
  5. The BugHerd Destination doesn’t use any Segment API calls (e.g. identify, track, etc) so, once it’s loaded, it’s good to go! Your BugHerd sidebar will begin appearing for your team.


Segment lets you change these destination settings from the Segment app without having to touch any code.

Setting Description
string. You can find your API Key under the Install BugHerd tab on your BugHerd Project page. It will appear in your tracking code as ?apikey=...
Show the Default Feedback Tab boolean, defaults to TRUE .

You should only disable this setting if you want to build your own feedback tab with the BugHerd API.

This page was last modified: 20 Oct 2020

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