Canny Destination

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Canny is a single place for all customer feedback. It saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You’ll get an organized list of feedback that you can use to inform your roadmap.

This destination is maintained by Canny. For any issues with the destination, contact the Canny Support team.

Getting Started

  1. Go to your Canny Admin Segment Settings.
  2. You will then be routed to Segment where you will be prompted to login and authorize the Canny Destination. Select the workspace and source you would like to integrate and click allow.
  3. After you click allow you will be rerouted back to Canny where to complete the installation by creating the destination in Segment and configuring it with an API key.


If you haven’t had a chance to review spec, take a look to understand what the Identify method does. An example call would look like:

analytics.identify('userId123', {
  email: '',
  name: 'John Doe',

Identify calls will be sent to Canny as an identify event. Once identified, users will appear in Canny and will appear in your vote-on-behalf feature. The name and email traits are required fields.

Custom Fields

Custom Fields is a list of traits to be imported as custom fields.


You can send computed traits and audiences generated using Engage to this destination as a user property. To learn more about Engage, schedule a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Engage sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Engage sets that value to false.

When you first create an audience, Engage sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Real-time to batch destination sync frequency

Real-time audience syncs to Canny may take six or more hours for the initial sync to complete. Upon completion, a sync frequency of two to three hours is expected.


Segment lets you change these destination settings from the Segment app without having to touch any code.

Setting Description
string. You can find your API Key in the Segment Integration page in your admin settings.
Custom Fields
array, defaults to .

Segment traits to be imported as custom fields on the user

This page was last modified: 25 Apr 2022

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