Canny Destination


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Canny is a single place for all customer feedback. It saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You’ll get an organized list of feedback that you can use to inform your roadmap.

This destination is maintained by Canny. For any issues with the destination, contact their team.

Getting Started

  1. Go to your Canny Admin Segment Settings.
  2. You will then be routed to Segment where you will be prompted to login and authorize the Canny Destination. Select the workspace and source you would like to integrate and click allow.
  3. And you’re done! Wasn’t that easy? After clicking allow you will be rerouted back to Canny where we will complete the installation by creating the destination in Segment and configuring it with an API key.

Identify

If you haven’t had a chance to review our spec, take a look tounderstand what the Identify method does. An example call would look like:

analytics.identify('userId123', {
  email: 'john.doe@example.com',
  name: 'John Doe',
});

Identify calls will be sent to Canny as an identify event. Once identified, users will appear in Canny and will appear in your vote-on-behalf feature. The name and email traits are required fields.

Custom Fields

Custom Fields is a list of traits to be imported as custom fields.

Personas

You can send computed traits and audiences generated using Segment Personas to this destination as a user property. To learn more about Personas, contact us for a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicade membership. For example, when a user first completes an order in the last 30 days, Personas sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Personas sets that value to false.

When you first create an audience, Personas sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

API Key

You can find your API Key in the Segment Integration page in your admin settings.

Custom Fields

Segment traits to be imported as custom fields on the user

This page was last modified: 12 Jun 2020

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