This destination is maintained by ClientSuccess.
Getting Started (for CSMs)
If your engineers have already setup Segment, adding Segment data to ClientSuccess is straightforward. All you need to do is turn on the destination.
To turn on the destination, do the following:
- Go to the Segment destinations catalog and toggle on ClientSuccess.
- Add your
ClientSuccess Source Idand
ClientSuccess API Key(these can be found within ClientSuccess under the top right menu, Apps & Integrations > Usage).
Note: Because ClientSuccess focuses on group level events, you must pass group information before your events will show up. If you turn on the ClientSuccess destination in Segment and don’t see events in ClientSuccess after 24 hours, it may be that your engineers need to send group information to Segment using Segment’s
Getting Started (for Developers)
ClientSuccess supports the
page methods of Segment.
group method is required for any data to stick in ClientSuccess. Any
page events fired before the
group method is called for a particular user, will be lost.
identify a user, Segment will pass that user’s information to ClientSuccess with
userId as an external user Id for ClientSuccess usage. ClientSuccess uses the following of Segment’s standard user profile fields (in parentheses):
All other traits will be sent to ClientSuccess as custom attributes and may be ignored.
track an event, Segment will send that event to ClientSuccess as a custom event.
When you track a
page event, Segment will send that event to ClientSuccess as a custom event.
When you call
group, Segment will send that group’s information to ClientSuccess with
groupId as the id and
name as the group name. Both
name are required for ClientSuccess.
For user-property destinations, an identify call will be sent to the destination for each user being added and removed. The property name will be the snake_cased version of the audience name you provide with a true/false value. For example, when a user first completes an order in the last 30 days, we will send an identify call with the property
order_completed_last_30days: true, and when this user no longer satisfies we will set that value to
When the audience is first created an identify call is sent for every user in the audience. Subsequent syncs will only send updates for those users which were added or removed since the last sync.
Supported Sources and Connection Modes
The first step is to make sure ClientSuccess supports the source type and connection mode you’ve chosen to implement. You can learn more about what dictates the connection modes we support here.
To learn more about about Connection Modes and what dictates which we support, see here.
Segment offers an optional Device-based Connection Mode for Mobile data with ClientSuccess. If you’d like to use those features that require client-based functionality, follow the steps above to ensure you have packaged the ClientSuccess SDK with Segment’s.
Segment lets you change these destination settings from your Segment dashboard without having to touch any code.
You can find your Project Id in ClientSuccess under the top right menu, Apps & Integrations > Usage
You can find your API key in ClientSuccess under the top right menu, Apps & Integrations > Usage
Questions? Problems? Need more info? Contact us, and we can help!