Nudgespot Destination


Getting Started

When you toggle on Nudgespot in Segment, this is what happens:

  • Our CDN is updated within 45 minutes.
  • If you are using Nudgespot for the first time, sign up and choose the ‘Segment’ option under Destinations on their ‘Getting Started with Nudgespot’ page.
  • Once you reach the Segment onboarding page, click on the ‘Enable with Segment’ option.
  • If you are already using Nudgespot, go to the ‘Settings’ page and click on the ‘Enable with Segment’ button.

Nudgespot is supported on mobile, web browsers and on the server side.

Identify

The first thing you’ll want to do is to identify your users so Nudgespot knows who they are. You’ll use the identify method to accomplish this - identify takes the unique user Id of a user, first name, and any other traits you know about them.

Server Side

When you call identify from any of Nudgespot’s server-side libraries, they’ll create or update the users in Nudgespot with the traits provided.

Track

You will see the traits appear as properties on any events you track.

When you use Nudgespot, it’s important that you identify a user before you call track. A track without an identify won’t create a user.

Nudgespot is a communication tool you can use to communicate with your users after you track their action (or inaction). The more events you track, the better Nudgespot will work for you.

The Segment track method maps events and event properties directly to Nudgespot events and event properties.

Sending Data from Nudgespot

Nudgespot supports sending email events to other tools on the Segment platform. These events will be sent as track calls to the other destinations you’ve turned on. To enable this feature, enter in your Write Key when setting up your account.

Send email events from Nudgespot

Troubleshooting

When will I see data from my mobile app?

If you already have an app deployed with the Segment source, and you just turned on Nudgespot, it will take up to an hour for all your mobile users to refresh their Segment settings cache, and learn about the new service that you want to send to. After the settings cache refreshes, our source will automatically start sending data to Nudgespot.

Personas

You can send computed traits and audiences generated using Segment Personas to this destination as a user property. To learn more about Personas, contact us for a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicade membership. For example, when a user first completes an order in the last 30 days, Personas sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Personas sets that value to false.

When you first create an audience, Personas sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Supported Sources and Connection Modes

Before you start, make sure Nudgespot supports the source type and connection mode you’ve chosen to implement. You can learn more about connection modes here.

Web Mobile Server
📱 Device-mode
☁️ Cloud-mode

Segment offers an optional Device-based Connection Mode for Mobile data going to Nudgespot, so that you can use Nudgespot features that collect data directly from the mobile device. To do this, you must package the Segment-Nudgespot mobile SDK with the Segment mobile library.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

Javascript API Key

Your Javascript API Key can be found in your Nudgespot dashboard under Settings

Server-side API Key

Your Server-side API Key can be found in your Nudgespot dashboard under Settings

This page was last modified: 25 Nov 2019

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