Getting data from Segment to Planhat’s Customer Success Tool is easy.
Once the Segment library is integrated with your product, toggle Planhat on in your Segment destinations, and add your Planhat API Key which you can generate in Planhat under App Settings > API Access.
The Segment Planhat destination is 100% handled through our servers, so you don’t need to bundle their iOS or Android SDKs. Your Segment SDK will be enough.
Planhat supports the
track methods at the moment.
identify a user, we’ll pass that user’s information to Planhat with
userId as Planhat’s External User ID. Segment’s special traits recognized as Planhat’s standard contact profile fields (in parentheses) are:
In addition, all calls will get Segment as ‘source’.
traits.email matches an existing Contact in Planhat the Identify-call will automatically be associated with that Contact. Otherwise a new Contact will be created in Planhat. New Contacts received from Segment can either be discarded or manually assigned to a Customer profile in Planhat.
For user-property destinations, an identify call will be sent to the destination for each user being added and removed. The property name will be the snake_cased version of the audience name you provide with a true/false value. For example, when a user first completes an order in the last 30 days, we will send an identify call with the property
order_completed_last_30days: true, and when this user no longer satisfies we will set that value to
When the audience is first created an identify call is sent for every user in the audience. Subsequent syncs will only send updates for those users which were added or removed since the last sync.
Supported Sources and Connection Modes
The first step is to make sure Planhat supports the source type and connection mode you’ve chosen to implement. You can learn more about what dictates the connection modes we support here.
To learn more about about Connection Modes and what dictates which we support, see here.
Segment offers an optional Device-based Connection Mode for Mobile data with Planhat. If you’d like to use those features that require client-based functionality, follow the steps above to ensure you have packaged the Planhat SDK with Segment’s.
Segment lets you change these destination settings from your Segment dashboard without having to touch any code.
Add your Planhat Tenant Token, which you can find in Planhat under App Settings > API Access
Your Planhat API subdomain.
Questions? Problems? Need more info? Contact us, and we can help!