Strikedeck Destination

Strikedeck is a Customer Success platform which actively manages customer relationships to reduce churn, increase existing revenue and influence new sales. Strikedeck includes Customer Engagement Analytics, Health Scorecard, Notifications, Recommendations & Actions.

Strikedeck maintains this documentation. For any issues with the destination, the Strikedeck Support team.

Getting Started

Before you start, make sure Strikedeck supports the source type and connection mode you’ve chosen to implement. You can learn more about connection modes here.

1. From your Segment UI’s Destinations page click on “Add Destination”.
2. Search for “Strikedeck” within the Destinations Catalog and confirm the Source you’d like to connect to.
3. Drop in the “API Key” into your Segment Settings UI which you can find from your Strikedeck settings page. Go to Settings -> Connector and click on “Segment”. Copy the API Key from this page.

Page

For more information about the Page method, see the Segment Specs - Page documentation.

An example Page call looks like:

analytics.page()

Segment sends Page calls to Strikedeck as a pageview.

Screen

For more information about the Screen method, see the Segment Specs - Screen documentation.

An example Screen call looks like:

[[SEGAnalytics sharedAnalytics] screen:@"Home"];

Segment sends Screen calls to Strikedeck as a screenview.

Identify

For more information about the Screen method, see the Segment Specs - Screen documentation.

An example Identify call looks like:

analytics.identify('userId123', {
  email: 'john.doe@example.com'
});

Segment sends Identify to Strikedeck as an identify event.

Group

For more information about the Screen method, see the Segment Specs - Screen documentation.

An example Group call looks like:

analytics.group( {
  groupId: 'abc123'
});

Segment sends Group to Strikedeck as a group event.

Track

For more information about the Screen method, see the Segment Specs - Screen documentation.

An example Track call looks like:

analytics.track('Clicked Login Button')

Segment sends Track calls to Strikedeck as a track event.

Personas

You can send computed traits and audiences generated using Segment Personas to this destination as a user property. To learn more about Personas, contact us for a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicade membership. For example, when a user first completes an order in the last 30 days, Personas sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Personas sets that value to false.

When you first create an audience, Personas sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

API Key

Go to Settings -> Connectors -> Segment. Click on the Segment box, copy the API Key