Strikedeck Destination


Strikedeck is a Customer Success platform which actively manages customer relationships to reduce churn, increase existing revenue and influence new sales. Strikedeck includes Customer Engagement Analytics, Health Scorecard, Notifications, Recommendations & Actions.

This destination is maintained by Strikedeck. For any issues with the destination, please reach out to their team.

NOTE: The Strikedeck Destination is currently in beta, which means that they are still actively developing the destination. This doc was last updated on April 23, 2019. If you are interested in joining their beta program or have any feedback to help improve the Strikedeck Destination and its documentation, please let their team know!

Getting Started

The first step is to make sure Strikedeck supports the source type and connection mode you’ve chosen to implement. You can learn more about what dictates the connection modes we support here.

Web Mobile Server
📱 Device-mode
☁️ Cloud-mode
  1. From your Segment UI’s Destinations page click on “Add Destination”.
  2. Search for “Strikedeck” within the Destinations Catalog and confirm the Source you’d like to connect to.
  3. Drop in the “API Key” into your Segment Settings UI which you can find from your Strikedeck settings page. Go to Settings -> Connector and click on “Segment”. Copy the API Key from this page.

Page

If you haven’t had a chance to review our spec, please take a look to understand what the Page method does. An example call would look like:

analytics.page()

Page calls will be sent to Strikedeck as a pageview.

Screen

If you haven’t had a chance to review our spec, please take a look to understand what the Screen method does. An example call would look like:

[[SEGAnalytics sharedAnalytics] screen:@"Home"];

Screen calls will be sent to Strikedeck as a screenview.

Identify

If you haven’t had a chance to review our spec, please take a look to understand what the Identify method does. An example call would look like:

analytics.identify('userId123', {
  email: 'john.doe@segment.com'
});

Identify calls will be sent to Strikedeck as an identify event.

Track

If you haven’t had a chance to review our spec, please take a look to understand what the Track method does. An example call would look like:

analytics.track('Clicked Login Button')

Track calls will be sent to Strikedeck as a track event.

Personas

You can send computed traits and audiences generated through Segment Personas to this destination as a user property. To learn more about Personas, reach out for a demo.

For user-property destinations, an identify call will be sent to the destination for each user being added and removed. The property name will be the snake_cased version of the audience name you provide with a true/false value. For example, when a user first completes an order in the last 30 days, we will send an identify call with the property order_completed_last_30days: true, and when this user no longer satisfies we will set that value to false.

When the audience is first created an identify call is sent for every user in the audience. Subsequent syncs will only send updates for those users which were added or removed since the last sync.

Settings

Segment lets you change these destination settings from your Segment dashboard without having to touch any code.

API Key

Go to Settings -> Connectors -> Segment. Click on the Segment box, copy the API Key

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