Userlike is B2C live chat software optimized for website and messenger support - it enables real-time analysis, so you can see web visitors and actions taken. Our Userlike destination code is open source and is viewable here.
- From the Segment web app, click Catalog.
- Add your Secret Key to your destination settings in Segment - your Secret Key can be found under Config > Install > Secret in your Userlike dashboard. It should look something like this:
If you’re not familiar with the Segment Specs, take a look to understand what the Track method does.
Record Live Chat Events
With Userlike we only support “Live Chat”
track events. If you enable “Record Live Chat Events” in your destination settings, we will automatically collect the following events on your behalf:
- Live Chat Conversation Started
- Live Chat Message Sent
- Live Chat Message Received
These events will then flow out to your other tools, so you can do things like analyze if users who chat spend more money over time.
To learn more about the live chat events you can capture with this destination, head on over to our Live Chat spec docs.
This page was last modified: 21 Jan 2022
Questions? Problems? Need more info? Contact Segment Support for assistance!