Userlike Destination


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Userlike is B2C live chat software optimized for website and messenger support - it enables real-time analysis, so you can see web visitors and actions taken. Our Userlike destination code is open source and is viewable here.

This document was last updated on October 22, 2018. If you notice any gaps, outdated information or simply want to leave some feedback to help us improve our documentation, let us know!

Getting Started

  1. From the Segment web app, click Catalog.
  2. Search for “Userlike” in the Catalog, select it, and choose which of your sources to connect the destination to. - keep in mind, that the Userlike destination is only compatible with our Javascript source.
  3. Add your Secret Key to your destination settings in Segment - your Secret Key can be found under Config > Install > Secret in your Userlike dashboard. It should look something like this: 8a3707ab96df8354253c158a25f908b84dc655c27d5828a1a97d99f08bfba6f4.

Once you enable the destination from the Segment web app, your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading Userlike’s javascript onto your page. Remember to remove Userlike’s snippet from your page.

Track

If you’re not familiar with the Segment Specs, take a look to understand what the Track method does.

Record Live Chat Events

With Userlike we only support “Live Chat” track events. If you enable “Record Live Chat Events” in your destination settings, we will automatically collect the following events on your behalf:

  • Live Chat Conversation Started
  • Live Chat Message Sent
  • Live Chat Message Received

These events will then flow out to your other tools, so you can do things like analyze if users who chat spend more money over time.

To learn more about the live chat events you can capture with this destination, head on over to our Live Chat spec docs.

This page was last modified: 20 Oct 2020

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