Userlike is B2C live chat software optimized for website and messenger support - it enables real-time analysis, so you can see web visitors and actions taken. Our Userlike destination code is open source and is viewable here.
This document was last updated on October 22, 2018. If you notice any gaps, outdated information or simply want to leave some feedback to help us improve our documentation, please let us know!
- From your Segment UI’s Destinations page click on “Add Destination”.
- Add your Secret Key to your destination settings in Segment - your Secret Key can be found under Config > Install > Secret in your Userlike dashboard. It should look something like this: 8a3707ab96df8354253c158a25f908b84dc655c27d5828a1a97d99f08bfba6f4.
If you haven’t had a chance to review our spec, please take a look to understand what the Track method does.
Record Live Chat Events
With Userlike we only support “Live Chat”
track events. If you enable “Record Live Chat Events” in your destination settings, we will automatically collect the following events on your behalf:
- Live Chat Conversation Started
- Live Chat Message Sent
- Live Chat Message Received
These events will then flow out to your other tools, so you can do things like analyze if users who chat spend more money over time.
To learn more about the live chat events you can capture with this destination, head on over to our Live Chat spec docs.
Questions? Problems? Need more info? Contact us, and we can help!