UserVoice Destination

Uservoice is a customer support and feedback tool that lets your users submit feedback right from your site, and helps you manage all the incoming requests.

This document was last updated on November 8th, 2018. If you notice any gaps, out-dated information or simply want to leave some feedback to help us improve our documentation, let us know!

Getting Started

Before you start, make sure UserVoice supports the source type and connection mode you’ve chosen to implement. You can learn more about connection modes here.

1. From the Segment web app, click Catalog.
2. Search for “UserVoice” in the Catalog, select it, and choose which of your sources to connect the destination to.
3. Add your Javascript API Key (Your API Key appears in the javascript snippet URL as widget.uservoice.com/APIKEY.js.) and enable the destination in Segment.
4. Segment automatically starts sending data from the source you selected

When you enable UserVoice from the Segment web app, your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading Uservoice’s javascript onto your page.

Remember to remove UserVoice’s native snippet from your page.

Identify

If you’re not familiar with the Segment Specs, take a look to understand what the Identify method does. An example call would look like:

analytics.identify('ze8rt1u89', {
  name: 'Zaphod Kim',
  gender: 'Male',
  email: 'jane.kim@example.com',
  phone: '1-401-826-4421',
  address: {
    city: 'San Francisco',
    state: 'Ca',
    postalCode: '94107'
  }
});

When you call identify the userId and traits included in the call will be set to the current user in UserVoice. For more details on identifying users on UserVoice, check their documentation.

Group

If you’re not familiar with the Segment Specs, take a look to understand what the Group method does. An example call would look like:

analytics.group("0e8c78ea9d97a7b8185e8632", {
  name: "Initech",
  industry: "Technology",
  employees: 329,
  plan: "enterprise",
  "total billed": 830
});

When you call group the traits included in the call will be set to the current user’s Account in UserVoice. For more details on grouping users on UserVoice, check their documentation.

Alias

If you’re not familiar with the Segment Specs, take a look to understand what the Alias method does. An example call would look like:

analytics.alias("507f191e81");

For your implementation, make sure to replace “507f191e81” with your user’s previous ID.

Calling alias connects anonymous visitors to identified users.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.