Zendesk Connect Destination
For user-property destinations, an identify call will be sent to the destination for each user being added and removed. The property name will be the snake_cased version of the audience name you provide with a true/false value. For example, when a user first completes an order in the last 30 days, we will send an identify call with the property
order_completed_last_30days: true, and when this user no longer satisfies we will set that value to
When the audience is first created an identify call is sent for every user in the audience. Subsequent syncs will only send updates for those users which were added or removed since the last sync.
Supported Sources and Connection Modes
The first step is to make sure Zendesk Connect supports the source type and connection mode you’ve chosen to implement. You can learn more about what dictates the connection modes we support here.
To learn more about about Connection Modes and what dictates which we support, see here.
Segment offers an optional Device-based Connection Mode for Mobile data with Zendesk Connect. If you’d like to use those features that require client-based functionality, follow the steps above to ensure you have packaged the Zendesk Connect SDK with Segment’s.
Segment lets you change these destination settings from your Segment dashboard without having to touch any code.
You can find your Private Key on the Connect Settings > Environments page. It should be 32 characters long, and look something like this:
You can find your Public Key on the Connect Settings > Environments page.
Adding Zendesk Connect to the integrations object
To add Zendesk Connect to the
integrations JSON object (for example, to filter data from a specific source), use one of the following valid names for this integration:
Questions? Problems? Need more info? Contact us, and we can help!