Paytronix Source

Good to know: Event Cloud source

The Paytronix Source is an event source. This means that it sends data as events, which are behaviors or occurrences tied to a user and a point in time. Data from these sources can be loaded into your Segment warehouses, and also sent to Segment streaming destinations. Learn more about cloud sources.

Paytronix is the leading provider of Digital Customer Engagement Solutions for restaurants, convenience stores, and retailers who seek to develop lasting relationships with their guests. For over 20 years, Paytronix has grown its Guest Engagement Platform to seamlessly incorporate individual components of digital customer engagement into a single, robust platform.

This is an Event Cloud Source which can not only export data into your Segment warehouse, but can also federate the exported data into your other enabled Segment Destinations.

This source is maintained by Paytronix. For any issues with the source, contact the Paytronix Support team.

The Paytronix Source is currently in beta, which means that they are still actively developing the source. This doc was last updated on January 27, 2023. If you are interested in joining their beta program or have any feedback to help improve the Paytronix Source and its documentation, let the Paytronix team know.

Getting started

  1. From your workspace’s Sources catalog page click Add Source.
  2. Search for “Paytronix” in the Sources Catalog, select Paytronix, and click Add Source.
  3. On the next screen, give the Source a nickname, and configure any other settings.
    • The nickname is used as a label in the Segment app, and Segment creates a related schema name in your warehouse. The nickname can be anything, but Segment recommends using something that reflects the source itself and distinguishes amongst your environments (for example, Paytronix_Prod, Paytronix_Staging, or Paytronix_Dev).
  4. Click Add Source to save your settings.
  5. Copy the Write key from the Segment UI. Include this WriteKey in your request to Paytronix Support to turn on the Segment Source Integration.


The table below lists events that Paytronix sends to Segment. These events appear as tables in your warehouse, and as regular events in other Destinations. Paytronix includes the userId if available.

Event Name Description
POS Activity When a guest performs a function at the POS
Identify Customer Loyalty guest is identified
Web Registration Loyalty registration occurred on guest website
Referral Refer A Friend
Check-In When a guest checks-in
Recharge Value Guest adds value to their stored value account
Survey Completion Guest completes survey
Loyalty Registration Guest signs up for loyalty account
Add/Redeem Guest accrues and/or spends points

Event properties

The table below list the properties included in the events listed above.

Property Name Description
first_name First name of the user
last_name Last name of the user
printed_card_number Loyalty card number
email_opt_in Email Opt-In Status
text_opt_in Text Opt-In Status
store_name Store Name of Purchasing Site
store_code Paytronix Store Code of Purchasing Site
store_latitude Purchasing Site Latitude
store_longitude Purchasing Site Longitude
store_city Purchasing Site City
store_postal_code Purchasing Site Zip Code
store_state Purchasing Site State
store_country Purchasing Site Country
wallets_info Wallet balance
all_wallets_info All available information of wallets
flat_wallets_info Wallet Code, Label, and Balance

Adding Destinations

Now that your Source is set up, you can connect it with Destinations.

Log into your downstream tools and check to see that your events appear as expected, and that they contain all of the properties you expect. If your events and properties don’t appear, check the Event Delivery tool, and refer to the Destination docs for each tool for troubleshooting.

If there are any issues with how the events are arriving to Segment, contact the Paytronix support team.

This page was last modified: 27 Jan 2023

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