Pendo Destination

This destination is currently in beta. If you are interested in joining, let us know!

Segment makes it easy to send your data to Pendo (and lots of other destinations). Once you've tracked your data through our open source libraries we'll translate and route your data to Pendo in the format they understand. Learn more about how to use Pendo with Segment.

Pendo extends your product to capture user behavior, gather feedback, and guide users. With Pendo, you can uncover what truly drives product success and elevate your customer experience. Visit Website

This destination is maintained by Pendo.

Getting Started

From your Segment Destinations page click on Pendo. Include your Pendo API key. To find your API key, log into Pendo and navigate to “your user name” > Site settings > Basic Information > API key.

Pendo supports the identify and group methods. Pendo automatically pulls in all page and click events without needing to make additional method calls.

We will automatically initialize Pendo with your API key upon loading Analytics.js.

Identify

When you identify a user, we will pass that user’s information to Pendo with userId as Pendo’s visitor id. User traits are mapped to visitor metadata in Pendo.

Group

When you call group, we will send groupId as the account id to Pendo. Group traits are mapped to account metadata in Pendo.

Settings

Segment lets you change these settings on the Destinations page, without having to touch any code.

API key

To find your API key, log into Pendo and navigate to “your user name” > Site settings > Basic Information > API key. If your account has not fully been set up yet, you can see the API key inside of the code snippet on the Pendo setup page.


Supported Sources and Connection Modes

WebMobileServer
📱 Device-based
☁️ Cloud-based

To learn more about about Connection Modes and what dictates which we support, see here.

Settings

Segment lets you change these destination settings via your Segment dashboard without having to touch any code.

API Key

To find your API key, log into Pendo and navigate to “your user name” > Site settings > Basic Information > API key. If your account has not fully been set up yet, you can see the API key inside of the code snippet on the Pendo setup page.


If you have any questions or see anywhere we can improve our documentation, please let us know or kick off a conversation in the Segment Community!