SnapEngage Destination

Segment makes it easy to send your data to SnapEngage (and lots of other destinations). Once you've tracked your data through our open source libraries we'll translate and route your data to SnapEngage in the format they understand. Learn more about how to use SnapEngage with Segment.

Our SnapEngage destination code is all open-source on GitHub if you want to check it out.

Getting Started

When you toggle on SnapEngage in Segment, this is what happens:

  • Our CDN is updated within 5-10 minutes. Then our snippet will start asynchronously loading SnapEngage’s javascript onto your page. This means you should remove SnapEngage’s snippet from your page.
  • SnapEngage’s chat box will appear on your page and you can start chatting with visitors.

SnapEngage is only supported on the client-side.

Record Live Chat Events

With this destination, you can automatically record track events for live chat conversations. If you select this option, we’ll collect the following events:

  • Live Chat Conversation Started
  • Live Chat Conversation Ended
  • Live Chat Message Sent
  • Live Chat Message Received

These events will then flow out to your other tools, so you can do things like analyze if users who chat spend more money over time.

To learn more about the live chat events you can capture with this destination, head on over to our Live Chat spec docs.

Turn on SnapEngage

Supported Sources and Connection Modes

📱 Device-based
☁️ Cloud-based

To learn more about about Connection Modes and what dictates which we support, see here.


Segment lets you change these destination settings via your Segment dashboard without having to touch any code.

Widget ID

You can find your Widget ID in your SnapEngage Javascript snippet. It will look something like this: 0c739ebb-2016-44a0-b1da-a5b5eb272474. It can also be found under the Advanced Widget ID section of the Get the Code tab in the Admin Dashboard when logged in to SnapEngage.

Record live chat events.

Automatically send Live Chat message events, conversation starts and ends to other tools you have enabled.

If you have any questions, or see anywhere we can improve our documentation, please let us know!