Userlike Destination

Userlike is B2C live chat software optimized for website and messenger support - it enables real-time analysis, so you can see web visitors and actions taken. Our Userlike destination code is open source and is viewable here.

This document was last updated on October 22, 2018. If you notice any gaps, outdated information or simply want to leave some feedback to help us improve our documentation, please let us know!

Getting Started

The first step is to make sure Userlike supports the source type and connection mode you’ve chosen to implement. You can learn more about what dictates the connection modes we support here.

📱 Device-based
☁️ Cloud-based
  1. From your Segment UI’s Destinations page click on “Add Destination”.
  2. Search for “Userlike” within the Destinations Catalog and confirm the Source you’d like to connect to - keep in mind, that the Userlike destination is only compatible with our Javascript source.
  3. Add your Secret Key to your destination settings in Segment - your Secret Key can be found under Config > Install > Secret in your Userlike dashboard. It should look something like this: 8a3707ab96df8354253c158a25f908b84dc655c27d5828a1a97d99f08bfba6f4.
  4. Once you enable the destination, our CDN is updated within 5-10 minutes. Analytics.js will start asynchronously loading Userlike’s javascript onto your page. Please remember to remove Userlike’s snippet from your page.


If you haven’t had a chance to review our spec, please take a look to understand what the Track method does.

Record Live Chat Events

With Userlike we only support “Live Chat” track events. If you enable “Record Live Chat Events” in your destination settings, we will automatically collect the following events on your behalf:

  • Live Chat Conversation Started
  • Live Chat Message Sent
  • Live Chat Message Received

These events will then flow out to your other tools, so you can do things like analyze if users who chat spend more money over time.

To learn more about the live chat events you can capture with this destination, head on over to our Live Chat spec docs.

Supported Sources and Connection Modes

📱 Device-based
☁️ Cloud-based

To learn more about about Connection Modes and what dictates which we support, see here.


Segment lets you change these destination settings via your Segment dashboard without having to touch any code.

Record live chat events.

Automatically send Live Chat message events, conversation starts and ends to other tools you have enabled.

Secret Key

Your Secret Key can be found under Config > Install > Secret. It should look something like 8a3707ab96df8354253c158a25f908b84dc655c27d5828a1a97d99f08bfba6f4.

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