Why is my MTU count higher or lower than the user count I see in my downstream destinations/other tools?

  • Comparing numbers between any two end-tools (or between Segment and an end tool) is rarely going to produce identical numbers. Each tool accepts and defines incoming data slightly differently, and they will not always match 100% depending on what types of data the tool accepts. Please contact our support team for further inquiries about a specific tool you have questions about to ensure there isn’t an implementation error.

  • If you have any questions or see anywhere we can improve our documentation, please let us know or kick off a conversation in the Segment Community!