Email support is available for all Segment plans. If you’re experiencing problems, have questions about implementing Segment, or want to report a bug, you can fill out the support contact form and the Success Engineering team will get back to you.
You need a Segment.com account in order to file a support request. Don’t worry! You can always sign up for a free workspace if you don’t already have one.
Segment Support Business Hours
Segment’s Support teams work standard business hours (roughly 9:00 AM to 5:30 PM, Monday through Friday) across the Pacific, GMT, and Australian Eastern time zones. Please note, however, that your specific support hours will be governed by the terms and conditions of your Agreement.
Saturdays, Sundays, and local holidays are not considered “standard business hours”. On these days, our staffing may be limited, which could delay responses. Below you will find the list of Segment’s observed holidays, along with the region in which observance takes place.
Segment University is our free, online classroom for learning the basics of Segment.
Analytics Academy is a series of lessons designed to help you understand the value of analytics as a discipline, and to help you think through your analytics needs, and get started creating robust and flexible analytics systems to help you grow.
Need ideas or prior art? Segment Recipes are some cool things you can do by hooking your Segment workspace up to different Destination tools. Everything from sending tailored onboarding emails, to joining and cleaning your data with third party tools
Still hungry for more? Check out our list of other Segment Resources!
This page was last modified: 03 May 2021