Promoter.io Integration

Segment makes it easy to send your data to Promoter.io (and lots of other integrations). Once you've tracked your data through our open source libraries we'll translate and route your data to Promoter.io in the format they understand.

Getting Started

Once the Segment library is integrated with your service, add your Promoter API Key and toggle on Promoter in your Segment integrations page. You can find your API key in Promoter.io under Accounts Settings > Segment Integration.


Promoter supports the identify and track methods from Segment and will allow you to:

  • Add a contact to a list
  • Send a survey to a contact

Both identify and track will need to be called in order to utilize the full power of Promoter.

Identify

By calling identify, you will effectively be creating a new contact for your organization.

Within the identify event, Promoter requires a userId and email, while firstName and lastName are optional. However, it is encouraged that you pass in as many attributes that are meaningful to your organization around the context of NPS. You will be able to filter your score by every single attribute or combination of attributes provided.

Here’s an example:

Track

By creating a track event you will effectively trigger a survey to be sent to your contact.

The track event should have an associated userId sent with it. That userId needs to match the userId sent with the identify event. This is the only way we know which contact you would like to associate this event to. We will send a survey to that contact using the campaign that’s associated to Segment within Promoter.

Note: if you are using our client-side javascript library (Analytics.js) and already called identify we will automatically include the userId with every track call.

Here’s an example:

Completed Order

When you track an event with the name Order Completed using the e-commerce tracking API, we will send the event and data to Promoter as a custom event with the data stored with Promoter for future use.


Settings

Segment lets you change these integration settings via your Segment dashboard without having to touch any code.

API Key

You can find your API key in Promoter.io under your accounts settings > Segment Integration


If you have any questions or see anywhere we can improve our documentation, please let us know or kick off a conversation in the Segment Community!

Can receive data from
Mobile
Browser
Server