HIPAA Eligible Segment

Segment is a HIPAA eligible platform, and meets the data privacy and security requirements of healthcare customers and their stakeholders. For more information about Segment becoming HIPAA eligible, see the announcement blog post.

Business Associate Addendum

Twilio BAA are available to customers on a Business Tier plan.

Before you begin, check that the Segment products and services you’ll use for your HIPAA workflows are on the list of Twilio’s HIPAA Eligible Products and Services. After you’ve verified availability, contact your Account Expert to request a demo.

Verify your Workspace

Ensure your Workspace is eligible for HIPAA before you configure and send any personal health information (PHI).

  1. In your Workspace, navigate to Settings > Workspace Settings.
  2. On the General Settings tab, ensure that the HIPAA badge appears. This badge confirms that the Workspace is HIPAA eligible. HIPAA Eligible

With the BAA signed and Workspace confirmed as eligible, you can start building. For more information about starting a HIPAA compliant implementation, see Twilio’s Architecting for HIPAA on Twilio, which outlines the shared responsibilities and requirements for building and maintaining HIPAA-compliant workflows in Segment.

This page was last modified: 14 Nov 2022

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