Selligent is a cross-channel marketing platform that allows brands to effectively engage with their customers across email, mobile, social, display and web channels.
Take your company’s email analysis to the next level by adding Selligent as a Source to Segment. We’ll automatically collect email events like
Email Delivered and
Email Opened, forward them to your destinations, and load them into your data warehouse.
In your favorite BI or analytics tool, you’ll be able to analyze your email campaigns in SQL or through drag-and-drop reports. And, you’ll be able to join your Selligent data with the event data you’re already sending through Segment to analyze the down-funnel effects of your emails. Learn more about how you can use Selligent with Segment.
If you have previously enabled sending email events via the Selligent destination during our beta (using a project write key), you do not need to create new Selligent source. Your email data will continue to flow as normal.
From your workspace’s
segment.com/<your-workspace>/sources page, click
Give the Source a nickname and a schema name. The nickname will be used to designate the Source in the Segment interface, and the schema name is the namespace you’ll be querying against in your warehouse. You can name them however you’d like, but we recommend sticking to something that reflects the Source itself, like
Selligentfor nickname and
selligentfor the schema name.
The next page (“Overview”) will surface your Segment write key for Selligent. Copy this write key.
To finish the setup, send your write key to your Selligent Account Manager. He/she will enable the Source for you on Selligent’s end.
In Segment, click into your Selligent Source in
segment.com/<your-workspace>/sources. From there you’ll be able to add Destinations where you want to see email events.
That’s it! As you send emails, events will now be sent to your destinations and automatically loaded into any warehouses you have enabled.
Selligent uses our stream Source component to send Segment email events. It uses a server-side
track method to send data to Segment. These events are then available in any destination that accepts server-side events, and available in a schema in your data warehouse, so you can query via SQL.
The default behavior is for Selligent to pass the
userId associated with the email recipient as the
userId. There are cases in which Selligent does not have an associated
userId, in which case the email address will be passed in as the
Collections are the groupings of data we pull from your Source. In your warehouse, each collection gets its own table, as well as a
tracks table that aggregates all the events into a single table.
|Email Delivered||Event||Message has been successfully delivered to the receiving server|
|Email Opened||Event||Recipient has opened the HTML message. You need to enable Open Tracking for getting this type of event|
|Email Link Clicked||Event||Recipient clicked on a link within the message. You need to enable Click Tracking for getting this type of event|
|Email Unsubscribed||Event||Recipient clicked on message’s subscription management link|
|Email Bounced||Event||Receiving server could not or would not accept message|
|Email Marked as Spam||Event||Recipient marked message as spam|
Send data to Selligent
The Selligent Source works better when you also connect Selligent as an destination. With the Selligent Destination, you can use Segment to send Selligent user and event data from which you trigger email campaigns. Want to start sending website or mobile data TO Selligent? Head on over to our Selligent destination docs.
If you have any questions, or see anywhere we can improve our documentation, please let us know!