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Resources

Read thorough technical documentation, have a conversation with the community, or subscribe to become an analytics expert.

Documentation

From basic FAQs to technical source, integration and warehouse guides - start here when getting started with Segment.

Community

Interact with community members and Segment employees to learn about growth hacks, best practices, industry trends and more.

Analytics Academy

Learn the basics of how to think about analytics and level-up to implementation strategies for what data to collect.

FAQs

Need help setting up our Segment workspace? Check out our commonly asked getting started questions to get your started.

What are cloud sources?

What is a destination?

What is the difference between Segment and tag managers?

How do I find my write key?

How do I import historical data?

How do I migrate code from other analytics tools?

What if I change my domain name?

Can I move a source from one workspace to another?

Can I recover a source or workspace after I delete it?

Does Segment Support Single Sign On?

How do I add a team member?

How do I delete my workspace entirely?

I want to set up Segment for multiple environments (Development, Production, Testing, etc.) should I create multiple workspaces or multiple sources?

What do team members have access to? Is there special permissioning to allow access to only certain sources?

What is the difference between an account and a workspace?

Why can’t I add the integration I want?

Will deleting my account cancel my subscription?

Can I see an example of a tracking plan?

How do cloud sources work?

How do I handle common cloud source errors?

How do I join user profiles?

How do I measure my advertising funnel?

What can you do with cloud source data?

What events should I track?

What is the native mobile spec?

Why do some mobile destinations require packaging their SDKs?

How do I automate multi-channel re-engagement campaigns?

How do I check if data is successfully being delivered to my destination?

How do I setup a dynamic coupon program to reward loyal customers?

How do we craft a push notification?

How do we setup event-triggered notifications or alerts?

What are my data export options?

What role does Segment play in Attribution?

Can I control what data is sent to my warehouse?

Can we add, tweak, or delete some of the tables?

Can we transform or clean up old data to new formats or specs?

How do I decide between Redshift, Postgres, and BigQuery?

How do I find my source slug?

How do I forecast LTV with SQL and Excel for e-commerce?

How do we measure the ROI of marketing campaigns?

How do you add users?

How fresh is the data in Segment Warehouses?

How Do I Speed Up My Redshift Queries?

What are the limitations of Redshift clusters and our Redshift connector?

What do you recommend for Postgres: Amazon or Heroku?

What does my warehouse error mean?

What if I want to add custom data to my warehouse?

Which IPs should I whitelist?

Will Segment sync my historical data?

Can I use the Profile API on the client-side?

Do you have an Audiences API?

Does your identity model support multiple external ID types?

How do historical lookback windows work?

How does Personas handle identity merging?

How does Personas sync to my data warehouse?

Is all matching deterministic, or is there any support for probabilistic matching?

Is Personas compatible with Segment’s GDPR features?

Should I use Personas if I already have a marketing automation tool?

What are Funnel Audiences?

What happens to conflicting and non-conflicting profile attributes?

What is Personas Merge Protection?

What Sources can I sync to Personas?

Which destinations support syncing the identity graph?

How do I test my connections?

How do I collect pageviews on the server side?

How do I measure the ROI of my Marketing Campaigns?

How do we implement an e-commerce tracking plan?

How do we track your customers across channels and devices?

Preparing for the GDPR

Should I instrument data collection on the client or server?

User Deletion and Suppression

What are best practices for identifying users?

What’s a tracking plan and why should you care?

Do you offer coupons?

Do you offer refunds?

How are MTUs calculated by Segment?

How do I find out my usage data?

How does my event and object volume impact my pricing?

I've never had to pay US sales tax on my invoices before, what's changed?

Is there a free trial for paid plans?

What caused an unexpected spike in my MTU count?

What does throughput limit stand for?

How do I change my plan?

What is a billing cycle?

What is the difference between an event and an object?

Why are you applying US sales tax to my invoice?

Why is my MTU count higher or lower than the user count I see in my downstream destinations/other tools?

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How do I use Schema Controls?

How does Segment handle duplicate data?

How many unique events and properties can be logged in my Segment Schema table?

Is Segment impacted by Intelligent Tracking Prevention?

What identifiers can the merged profile be queried/updated with?

Need something else? Submit a ticket to our support team

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