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Customer intelligence and NPS

Promoter.io

  • Provides customizable email templates and inline editing so teams can create branded, responsive customer satisfaction emails in 27 languages

  • Segments campaigns and deploys drip and instant surveys to customers based on product or business category

  • Tracks trends based on customer feedback and individual sentiment

  • Automates survey reminders so customers who missed the opportunity can respond up to 7 days after the campaign was launched

Try Segment

Segment makes it easy to set up Promoter.io

How Promoter.io works

NPS surveys from Promoter.io only require an email address to be uploaded to the tool. However, more work is required to build custom segmentations or customize the survey emails that get sent out. In order to do this, you’ll need to send data about who your customers are and what they’re doing directly to the Promoter.io API. Doing so requires learning and maintaining another distinct API in your event tracking code.

Track your top positive, neutral, and negative trends as data comes in.
Track your top positive, neutral, and negative trends as data comes in.
Manage, track, and respond to all of your current and historical feedback with each customer directly from the app.
Manage, track, and respond to all of your current and historical feedback with each customer directly from the app.
Run more than one NPS campaign at a time for multiple product lines, brands, or businesses.
Run more than one NPS campaign at a time for multiple product lines, brands, or businesses.

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Get more out of Promoter.io with Segment

Segment sends identify  and track calls to Promoter.io directly from the Segment server. You can use the customer traits already stored by Segment to power user segmentation and customize email templates. When an event gets triggered it can be used to fire off a survey so you can choose the perfect moment to ask people what they think of your product. All of this happens automatically through the integration, so you don’t need to custom tool any additional events or call from new APIs.

Try Segment

Segment makes it easy to set up Promoter.io

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.