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Intelligence platform for customer conversations

ScopeAI

  • Aggregates user feedback across support channels, social media, reviews and surveys to create a source of truth for all customer conversational data.

  • Enables teams to search and quantify insights from user feedback using NLP-powered search

  • Quantifies the impact of bugs/issues and requests by tying company KPIs such as churn, user engagement and account value to user conversations

  • Tracks and reports anomalies and volume changes in saved insights

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Segment makes it easy to set up ScopeAI

How ScopeAI works

ScopeAI aggregates user feedback and combines it with user data to help teams track the impact of bugs/issues and feature requests. While user feedback data is imported via direct integrations with customer communication software like Zendesk and Salesforce, importing user data often involves a tedious process of locating and exporting user data from multiple sources. This often requires creating multiple integrations through data providers’ APIs before connecting to ScopeAI.

Track, report and act on any changes from your saved insights
Track, report and act on any changes from your saved insights
Analyze the impact of customer feedback with user and product metrics your company cares about
Analyze the impact of customer feedback with user and product metrics your company cares about
Find insights across all your customer feedback channels using NLP powered search
Find insights across all your customer feedback channels using NLP powered search

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Get more out of ScopeAI with Segment

When you install the Segment integration into ScopeAI you will be able to easily combine user data to your customer conversations. Segment sends all user and product data to ScopeAI in its raw form where it is combined with customer conversations to provide a holistic view of your feedback. This also means you will be able to segment searches and insights by metrics such as churn, engagement, and account value as well as use these metrics to measure the impact of bugs/issues and requests to your business.

Try Segment

Segment makes it easy to set up ScopeAI

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.