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Real-time web and mobile chat

Userlike

  • Enables a single-switch update to enable chats, forward chats, and allow teams to send survey or registration forms 

  • Supports real-time analysis, so teams can see web visitors and actions taken

  • Segments support teams by language, function, and organization or team

  • Automates customer satisfaction surveys so teams can easily track how satisfied support customers are

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Segment makes it easy to set up Userlike

How Userlike works

To load the Userlike chat widget to your site you’ll need to add a Javascript snippet to your site’s code. Basic settings, like which pages on your site show the widget, can be controlled in the Userlike admin settings. In order to show user attributes to your chat operators when they are on with a customer, custom code implementation is required. If you want to send livechat events to your analytics tool or data warehouse, more custom code is required. You’ll need to hook into Javascript events on the page for the Userlike API to get the data.

Allows teams to view key statistics about impression, chat insights, usr quality, and availability
Allows teams to view key statistics about impression, chat insights, usr quality, and availability
Enables teams to view extended customer information and answer website or messenger chats directly
Enables teams to view extended customer information and answer website or messenger chats directly

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Get more out of Userlike with Segment

Segment will load the Userlike Javascript library in the background so you don’t have to add the snippet to your site. Any user traits you’re setting with the Segment identify  method will be passed through to Userlike without any additional code. The integration will collect a standard set of live chat events (Live Chat Started/Ended, Message Sent/Received) as they happen and send them back through Segment to be delivered to other Segment integrations. 

Try Segment

Segment makes it easy to set up Userlike

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.