5 Trends That Are Changing Customer Engagement


In this guide, you’ll learn...

  • The 5 overarching trends defining this new era of customer engagement.

  • How brands like Lyft and Vacasa successfully implemented omnichannel customer engagement strategies.

  • The technological investments that will help companies scale sustainably and stay agile.


Deliver personalized omnichannel customer engagement and reduce costs

It’s no secret that customer expectations are at an all-time high and delivering personalized customer experiences is critical to exceeding expectations. But how do you evolve with consumers’ personalization preferences while also prioritizing cost-effective growth?

In this guide, we distill five noteworthy trends that will determine how customer relationships will continue to evolve – and what steps marketers can take to set their teams up for success over the rest of the year (and beyond!). 

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