Automate Customer Journey Orchestration with Twilio Segment

Turn your customer journey map into optimized customer experiences

Your customer journey map is crucial for creating effective strategies that convert users to customers. Segment's 400+ integrations can bring that map to life.

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Join the 25,000+ companies using the Twilio Segment

Understand and optimize each step of the customer journey

Delight your customers with personalized moments

Orchestrate highly sophisticated customer journeys, at scale, to deliver meaningful personalization campaigns on any channel.

From awareness to advocacy, manage the full customer lifecycle

Engage customers with personalized messages for their buying stage, when they need them and over the channel they prefer.

Real-time customer engagement

Adjust your messaging and campaigns based on the customer experience in real-time, to make every customer feel like they're your most important customer. From behavior-based ads to SMS campaigns, Twilio Segment can help you connect with your users no matter where in the customer journey they are.

Use AI to turn every customer interaction into a unique customer experience

Predict user behavior and leverage predictive audiences to automate your journey building.

Getting started is easy

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