Movable Ink Destination

Destination Info

Movable Ink lets email marketers deliver jaw-dropping customer experiences. Our cloud-based software activates any data to generate intelligent content at the moment of open.

This destination is maintained by Movable Ink. If you have any issues, contact Movable Ink at

This document is about a destination which is in beta

This means that the Movable Ink Destination is in active development, and some functionality may change before it becomes generally available.

Getting Started

Perform the following steps to get started with Segment’s Movable Ink destination:

  1. Ensure you have an active Movable Ink account.
  2. Turn on the Movable Ink destination using the Segment dashboard.
  3. Talk to your Movable Ink account manager to get your Movable Ink API key.
  4. Enter the API key into the Movable Ink destination settings.
  5. set up the Segment SDK to send track and identify events to Movable Ink.


If you’re not familiar with the Segment Specs, take a look to understand what the Identify method does.

When you send an identify event with one of Segments sources, this is passed to the Movable Ink API and includes the user traits you provide along with the previously used anonymousId as well as the userId that was given.

Once the Movable Ink API receives this identify event, it will associate the events made by the previous anonymousId to the provided userId or if one is provided. From that point on, the events will now appear in the user profile. This enables Signals features such as behavioral targeting, as well as content integrations like Behavioral Apps.


If you’re not familiar with the Segment Specs, take a look to understand what the Track method does.

When you send a track event with one of Segment’s sources, Movable Ink will normalize them into the same events that Movable Ink’s API would normally receive. They will then be available to target against in behavioral marketing campaign content as well as being available in Custom Apps and Behavioral Apps.

Track events that are sent to Movable Ink will be attributed to the user identifier provided by any identify call. This user identifier may be an email or another unique identifier if one exists for that user.

If no identify call has been made, then the events will be attributed to an anonymous user using the anonymousId, until an identify call is made and the userId is set.

Events coming from Segment have a few required properties for them to work with Signals.

Ecommerce Supported Events

Movable Ink currently supports the Segment Ecommerce event specification, and in the future Movable Ink may expand the supported events to work with additional client use cases.

Product Events

The Product Viewed and Product Added track events must include the following properties in order for them to be used in Signals:

  • sku or product_id
  • url

Conversion Events

The track event Order Completed is used to create conversion events in Signals. The required properties are:

  • total
  • products to list the products that were purchased. Each item in this list must contain the properties sku or product_id as well as price.

Example Flow

  1. Send a track event with no identity, it will attribute to an anonymous user.
  2. Send an identify event to set the user identifier.
  3. Send another track event. It will be attributed to the user set by the identify event.

Troubleshooting/ FAQ

No Events in Movable Ink associated with profiles

Remember, the track events Product Viewed and Product Added must include sku or product_id and must include a url. These properties enable events to be associated with an user’s profile.


You can send computed traits and audiences generated using Engage to this destination as a user property. To learn more about Engage, schedule a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Engage sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Engage sets that value to false.

When you first create an audience, Engage sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Real-time to batch destination sync frequency

Real-time audience syncs to Movable Ink may take six or more hours for the initial sync to complete. Upon completion, a sync frequency of two to three hours is expected.


Segment lets you change these destination settings from the Segment app without having to touch any code.

Setting Description
string. You can obtain your Movable Ink API key by contacting your account manager.

This page was last modified: 08 Mar 2022

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