Channels
Engage customers on trusted native channels
Activate personalized experiences on native channels, like email, WhatsApp, SMS, MMS, and push notifications on a single multichannel marketing platform.
Multichannel marketing on a single, scalable platform
Easily identify, target, and launch campaigns for users who are most likely to convert or take a desired action across all your customer channels and journeys.
Personalize across all channels with a unified customer profile
Unlock the full potential of your marketing strategy by harnessing clean, unified data that's optimized for AI and personalized messaging across every channel.
Increase ROI with AI-powered multichannel campaigns
Enrich your campaigns with CustomerAI to build more targeted audiences and personalized campaigns to increase ROI.
Understand your campaigns with advanced analytics
Maximize multichannel campaign performance, track engagement rates, and gain actionable insights to optimize your strategy and drive conversions.
Craft data-driven email campaigns that drive results
Unlock the potential of your email marketing by quickly crafting single send and automated lifecycle campaigns within multichannel journeys to achieve your acquisition, conversion, and retention goals.
Send with confidence
With emails powered by Twilio Sendgrid, you get unparalleled email deliverability, reliability, and security measures to ensure your emails reach customers seamlessly.
Unleash the power of AI
It's now easier than ever for marketers to improve email headlines, images, and calls-to-action with AI-powered suggestions optimized to drive engagement with the click of a button in our drag and drop or HTML editors.
Drive revenue with SMS and MMS marketing campaigns for each stage of your customer journey
Distribute timely and relevant marketing messages and offers to drive leads, sales, and loyalty with native SMS and MMS.
Scale you can trust
Twilio offers enterprise scale and connectivity to power all of your SMS and MMS messaging, allowing marketers to focus on creating stronger relationships with customers.
Delight customers with MMS
Create visually engaging text campaigns that grab customer’s attention and increase brand awareness by sending multimedia messages, including images, videos, and audio, directly to mobile devices.
Send push notifications to capture the attention of mobile users
Leverage push notifications to deliver a wide range of messages, including product updates, special promotions, personalized recommendations, event reminders, and more.
Instantly make contact
Make sure your customers never miss important updates or offers — push notifications offer immediate and eye-catching messages that are proven to capture your audience's attention.
A complete mobile experience
Push notifications can easily be integrated into multichannel journeys alongside your email, SMS, MMS, and WhatsApp campaigns or within standalone journeys to engage mobile users.
Deliver personalized, real-time WhatsApp experiences on a global scale
Reach new markets, create meaningful relationships, and grow your brand presence natively with WhatsApp messaging.
Deliver a seamless WhatsApp experience
Twilio operates as one of the largest Business Service Providers in the WhatsApp partner ecosystem, with onboarding support, Professional Services and tools to help scale your WhatsApp use cases.
Future-proof your WhatsApp marketing
Build your marketing strategy on an exponentially extensible and easy-to-use, developer-friendly platform that allows your team to integrate with the marketing technologies you use today and will need to adopt in the years to come.
“Segment has empowered the marketing team to experiment and ship without the tech team being involved at each stage. Our marketing campaigns are now powered by first-party data, so we can actually build campaigns that we know customers will find helpful.”
Clément Tardy
CMO at CyclofixHow Cyclofix leveraged Twilio Segment and Twilio Engage to cut acquisition costs to zero and boost customer retention
Resources
How CraftJack increased new pro-user signups by 31% with SMS and call reminders using Programmable Voice and Twili...
CraftJack knew it needed a data-driven, customer-centric business strategy. So, they turned to Twilio Segment to manage their ever-increasing data points, achieve a single source of customer truth, and personalize customer experience ac...
5 Tried-and-True Onboarding Campaigns + Templates
Why a quality user onboarding experience can make all the difference when it comes to retention, loyalty, and lifetime value.
Data Driven Customer Engagement in the AI Era
In an era where customers want 1:1 engagement that speaks to their personal needs and interests, harnessing the power of artificial intelligence (AI) is becoming an indispensable tool for businesses to help further make this expectation a reality.
Getting started is easy
Start connecting your data with Segment.