Twilio Engage

Build data-driven, personalized customer experiences that grow lifetime value

Deepen customer relationships and efficiently grow your brand by personalizing customer interactions on every channel from a unified, data-first platform.

Twilio Engage

The only solution to deliver unified, personalized customer experiences

Twilio Engage is the first and only customer engagement software built on the #1 customer data platform (CDP) and #1 customer engagement platform (CEP) to help brands deliver personalization and drive efficient growth.

The best modern customer data foundation

Power all your customer experiences with trusted, real-time, first-party customer data from Twilio Segment’s leading CDP.

The most scalable communications channels

Reach every customer, everywhere with Twilio's scalable and flexible email and SMS channels, along with best-in-breed APIs you can rely on.

Powerful, unified orchestration and analytics

Build, activate, and measure ROI from one platform to save time and budget while improving campaign performance and efficiency.

Engage in real time—anywhere, anytime

Activate highly personalized experiences with real-time customer data and go from idea to campaign in minutes.

Make data-driven decisions faster

Gain visibility into your data insights without relying on other teams so you can make smarter decisions and invest your budget more wisely.

Rely on consistent data

Use the same audiences and data in all your tools to provide a consistent message across every channel.

Optimize omnichannel customer journeys

Save time to execution by streamlining personalized journey creation and experimenting with new channels quickly, without requiring engineering resources.

Engage in real time

Orchestrate journeys where the data is

Deliver personalized experiences where, when, and how your customers want with our native email and SMS channels, custom channels, and 400+ out-of-the-box integrations.

Orchestrate real-time customer journeys

Quickly craft multi-step, multichannel interactions based on real-time customer behavior.

Reach customers on custom and leading native communications channels

Deliver unified, personalized experiences on native channels, like email and SMS, alongside custom channels and 400+ out-of-the-box integrations.

Centrally manage your omnichannel campaigns at scale

Orchestrate and scale personalized campaigns from a single platform.

Orchestrate Journeys

Build a complete view of your customers

Build profiles and audiences without SQL expertise, with real-time customer interactions collected in a privacy-first way across digital touchpoints.

Build dynamic customer profiles and audiences

Build profiles and audiences without SQL expertise, with real-time customer interactions including behaviors, traits, and intent signals.

Know your customer in a privacy-first way

Profiles are built with consented data collection and activation for privacy-first personalization across channels.

Discover new engagement opportunities

Identify new customer insights and behavioral patterns to uncover untapped opportunities for engagement in real time.

Build Complete View


Drive efficient growth across the entire customer journey


Use first-party data to better target leads, optimize campaigns, and be more efficient with your ad spend.


Easily design personalized, multi-channel communications to drive customers towards purchase with the right message at the right time.


Reactivate dormant customers and keep high-value customers engaged by consistently creating meaningful connections with them.

Join the 25,000+ companies using the Segment platform

Getting started is easy

Start connecting your data with Segment.