Segment's stance on security
Secure and private by default
We take the responsibility of helping you manage your customer data seriously. That’s why security and privacy are key focus areas for our organization and product development.
Your data is encrypted at rest and protected by TLS in transit. Your Segment password is hashed using bcrypt, and we manage our production secrets with AWS tools.
Rigorous product design and security testing
Our projects pass thorough security-design reviews, threat models, and regular pen tests using trusted security vendors. We also employ a public bug bounty for continuous assessment.
We systematically limit internal access to critical tools and resources using time-based access.
For more details on security at Segment, download our Security Overview.
Manage access to your account
Centrally manage your policies for access with Single Sign-On (SSO) on the Business plan.
Control visibility with user access levels
Control access to your Sources and Workspaces with fine-grained permissions to manage how your users interact with your data.
System for Cross-domain Identity Management (SCIM)
SCIM allows your Identity Provider (IdP) to manage users and group membership within the Segment application.
When choosing a new password, we provide visual guidance to help customers pick strong passwords that have not been exposed in security breaches on other websites.
Multi-factor authentication (MFA)
MFA provides an additional layer of security beyond your username and password. When logging into Segment, you’ll also enter a code from your mobile phone.
Bug bounty program
Since August of 2017, Segment has run a bug bounty program on the Bugcrowd platform. This program has provided tremendous value, and has improved security for both Segment and our customers. We consider our bug bounty program one of the best investments for finding and fixing existing vulnerabilities in our applications and internet-facing assets. We’ve also built productive relationships with security researchers and see some as an extension of our team. If you’ve found a vulnerability, please read the rules of our bounty brief and submit here.
Certifications and attestations
Segment’s security and privacy program is based on and aligned with industry-standard frameworks, and we maintain a comprehensive suite of certifications and attestations to further demonstrate our commitment to security and privacy.
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Segment’s commitment to data privacy
We take the responsibility of respecting privacy seriously. Here are a few initiatives Segment is committed to:
Data Processing Agreement
Our Data Processing Agreement (DPA) reflects the requirements of the GDPR.
Data Transfer Practices
We offer Standard Contractual Clauses for compliant user data transfer and storage outside of the EU.
Privacy by Design
Your data is yours to own. Segment does not sell our customers' user data.
Data Protection Officer
Segment has appointed a Data Protection Officer to oversee our ongoing compliance efforts.
Articles by Security
Redefining Threat Modeling: Security team goes on vacationJeevan Singh, Security Engineering Manager
Access Service: Temporary Access to the CloudAndy Li, Product Security Engineer
Are You Wasting Your Time with Your Third-Party Risk Program?Dustin Bailey, Principal GRC Solutions Lead
Shifting Engineering Right: What security engineers can learn from DevSecOpsLeif Dreizler, Security Engineering Manager
Scaling security services with AWS organizationsPablo Vidal Bouza, Cloud Security Engineer
How we approach securityColeen Coolidge, CISO at Twilio Segment
Helping customers secure their accountsLeif Dreizler, Security Engineering Manager
“Any experienced security practitioner can tell you that technology and processes are just two key components of an effective security program. People are the third component. At Segment, security is everyone’s responsibility.”
Coleen CoolidgeCISO at Twilio Segment