ClientSuccess
SaaS customer management
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Provides SaaS subscription reports on key metrics like monthly recurring revenue, total subscription value, annualized recurring revenue, and non-recurring revenue
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Alerts teams in real time with trend reports based on key customer segments and events like usage drops, increases in sign ins, and decreases in interviews
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Develops customer “SuccessScore™” based on helpdesk responses and relationship, tracks communication, and filters audience based on reported health
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Uses "SuccessCycle™” to help teams manage and measure success based on events like onboarding, deploying, or renewal and use custom goals and milestones to track growth
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Provides daily email reports for at-a-glance management
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Integrates with Office 365 and Gmail so teams can track additional conversations outside of the platform and sort by engagement
