Get more out of Zendesk Chat with Segment

When you enable Zendesk Chat in Segment, your chat operators will receive information about who they’re talking to without any additional code added to your site. If you’re already identifying your customers in Segment, your chat operators will see email, name, and phone of the person they’re chatting with. Pageviews and other events you’re already sending to Segment from your website are also shown to the chat operator—as they happen—so the operator always has in-the-moment context of what visitors do on the site.

Segment will automatically track an event when a Zendesk Chat is started and again when it’s ended. You’ll see Live Chat Conversation Started and Live Chat Conversation Ended events in all your other Segment integrations that can accept events and your data warehouse. That means you can create automatic follow ups in your email tool or do analysis on how chat impacts conversions in your analytics tool or data warehouse.

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