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Appcues

  • Supports personalized, targeted in-app onboarding messages, modals, and hotspots to guide specific user segments through a tour or to pinpoint key page elements 

  • Delivers custom slideout messages or “tooltip tours” to users based on completed events or actions triggered

  • Customizes in-app communications so companies can use point-and-click editor to send on-brand messages to targeted audiences based

  • Measures UX success and delivers integrated analytics charts so teams can monitor analytics through Mixpanel, Heap, Google Analytics, Amplitude, or others 

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Segment makes it easy to set up Appcues

How Appcues works

Appcues features are powered by a combination of its Javascript library and configuration in the admin app. To use the tool you’ll need to load the script on all pages in your app where you want to use Appcues. Once that’s done you can set up flows and use the messaging features, but you can’t target specific users based on their attributes. To get custom user attributes into Appcues you or a developer will need to pull the variable data from your database and build webhooks into the Appcues Javascript library to send the data through. 

Build in-app messages and product tours in the WYSIWYG editor to guide customers to success.
Build in-app messages and product tours in the WYSIWYG editor to guide customers to success.
Target and trigger in-app experiences based on user properties or events.
Target and trigger in-app experiences based on user properties or events.
Measure the results of in-app experiences and A/B tests to maximize product adoption.
Measure the results of in-app experiences and A/B tests to maximize product adoption.

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Get more out of Appcues with Segment

Turning Appcues on via its Segment integration will save you many developer hours and time spent writing duplicative event tracking code. Once you’ve gone through even a basic Sement website implementation, turning on Appcues in your Segment dashboard will immediately make all its features available to you. Any pages where the Segment Javascript library is loading, Appcues will load too. All your Segment user traits being recorded via the identify method will also be translated and sent through to Appcues so that you can customize which users see which flows or messaging.

Try Segment

Segment makes it easy to set up Appcues

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.