All Integrations

NPS and customer feedback

Delighted

  • Uses the Net Promoter System® to gather meaningful feedback from your customers

  • Allows you to survey your customers in many ways. If you use multiple methods, Delighted will ensure that your customers are never over surveyed.

  • Displays feedback in real-time in the Delighted dashboards

  • Requires very little technical knowledge to set up

Try Segment

Segment makes it easy to set up Delighted

How Delighted works

Sending basic NPS surveys from Delighted is straightforward. You’ll simply upload a list of emails and you’re ready to send out the surveys. However, if you want to add users or user properties programmatically, for example when a new user signs up, you’ll need to make a request to the Delighted API directly, usually within your application code. The same goes for events: if you want to send a survey based on an action someone takes in your site or app, that will require some custom code so you can tell Delighted’s API what happened and who triggered the event. Once you have the data collection configured, survey and triggering settings can be defined in the Delighted app.

View all customer feedback in one dashboard.
View all customer feedback in one dashboard.
Build Trends to understand sentiment and cohorts over time.
Build Trends to understand sentiment and cohorts over time.

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Get more out of Delighted with Segment

You can use the Delighted integration in Segment to tap into your existing stream of customer data and provide all the information that Delighted needs, without the need to install Delighted’s API. Customer emails and any other traits you’re sending to Segment get passed along to Delighted as user properties so you can use them to create highly targeted surveys. Your events are also sent to Delighted in realtime to be used as triggers for surveys.

One of the added perks of using Delighted via Segment is the ability to send NPS events back to Segment, and from there back out to other integrations and warehouses. That means your survey responses become available in your email tools, analytics tools, data warehouse, and anything else that can accept event data. 

Try Segment

Segment makes it easy to set up Delighted

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.