NPS and customer feedback
Uses the Net Promoter System® to gather meaningful feedback from your customers
Allows you to survey your customers in many ways. If you use multiple methods, Delighted will ensure that your customers are never over surveyed.
Displays feedback in real-time in the Delighted dashboards
Requires very little technical knowledge to set up
Sending basic NPS surveys from Delighted is straightforward. You’ll simply upload a list of emails and you’re ready to send out the surveys. However, if you want to add users or user properties programmatically, for example when a new user signs up, you’ll need to make a request to the Delighted API directly, usually within your application code. The same goes for events: if you want to send a survey based on an action someone takes in your site or app, that will require some custom code so you can tell Delighted’s API what happened and who triggered the event. Once you have the data collection configured, survey and triggering settings can be defined in the Delighted app.
You can use the Delighted integration in Segment to tap into your existing stream of customer data and provide all the information that Delighted needs, without the need to install Delighted’s API. Customer emails and any other traits you’re sending to Segment get passed along to Delighted as user properties so you can use them to create highly targeted surveys. Your events are also sent to Delighted in realtime to be used as triggers for surveys.
One of the added perks of using Delighted via Segment is the ability to send NPS events back to Segment, and from there back out to other integrations and warehouses. That means your survey responses become available in your email tools, analytics tools, data warehouse, and anything else that can accept event data.
Segment makes it easy to set up Delighted.
