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User experience data manager and analytics

Pendo

  • Collects quantitative and qualitative product data to power personalized onboarding, guidance, and announcements within an application

  • Analyzes usage and track trends for specific pages and features, account, and custom segments

  • Monitors satisfaction and collects user feedback through in-app surveys and NPS

  • Delivers targeted in-app walkthroughs, tooltips, and announcements based on user demographics, usage, and feedback.

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Segment makes it easy to set up Pendo

How Pendo works

A basic implementation of Pendo only requires you to paste a Javascript snippet on the pages where you want to use the tool. You can use basic analytics, guides, surveys and polls using just the Javascript snippet as long as you don’t need to know who your users are or which account they’re a part of. If you want to target specific users or accounts, which you will if you want to trigger personalized in-app messages, that’ll require custom code. You or a developer will need to learn the Pendo Javascript API, then grab the custom user and account data from your database and send it to the API. 

Capture all user activity in your product without coding
Capture all user activity in your product without coding
Survey users in-app for better response rates
Survey users in-app for better response rates
Deliver personalized announcements, help, and onboarding
Deliver personalized announcements, help, and onboarding
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Get more out of Pendo with Segment

With a standard Segment implementation, you’re already sending the most important user and account information through to Segment using the identify and group methods. When you turn on the Pendo integration via Segment, that data will be passed along to Pendo with no additional coding. All you’ll need to do to enable the integration is to paste your API key into the Segment integration settings and the data will be transformed and recorded to Pendo correctly, automatically. Setting up Pendo this way means you can spend your time using it to optimize onboarding and survey your users rather than installing code hooks. 

Try Segment

Segment makes it easy to set up Pendo

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.