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In-app messaging

Ramen

  • Enables unlimited active questions, so support teams can deploy custom in-app messages and surveys to anonymous and active visitors

  • Deploys open-ended, multiple choice, and yes/no questions, so customer service teams can gather feedback

  • Targets custom audiences and triggers unique messages and redirects users to custom URL, so support staff can track NPS score and lead users to targeted pages

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Segment makes it easy to set up Ramen

How Ramen works

Ramen is powered by a Javascript library. Implementing the library requires you to add a snippet to all pages where you want event tracking to occur. This implementation is enough to record page views and anonymous visitors to Ramen. However, if you want to use Ramen for logged in users and events, it’ll take some extra work from a developer. The main information Ramen asks for is a user ID, name, and email address, with optional group ID if your business groups multiple users into a single company or account. You can also record custom events about what people are doing on your site. All those variables will require custom coding on your site, and developer resources to boot.

Provides advanced NPS that lets you slice and dice the responses from your users.
Provides advanced NPS that lets you slice and dice the responses from your users.
Create segments of site visitors to better understand who they are and how they use your product. 
Create segments of site visitors to better understand who they are and how they use your product. 
Create open ended or multiple choice questions and analyze the results.
Create open ended or multiple choice questions and analyze the results.

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Get more out of Ramen with Segment

When you use Segment’s integration instead of installing natively, all the data Ramen can accept is covered within your standard Segment implementation. When you enable the integration, all your Segment page views, events, user and group information start flowing through to Ramen. All special naming gets mapped automatically without your having to edit code or map things in settings. By using Segment you’ll skip the implementation and development time and start communicating with your users immediately.

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Segment makes it easy to set up Ramen

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.