All Integrations

Product feedback

UserVoice

  • Analyzes customer feedback and tracks trend metrics like customer spend or NPS so teams can identify feature ideas, compare product features, and understand customer satisfaction metrics

  • Filters data based on custom labels, trends, lifetime value, or satisfaction metrics so teams can manipulate customer feedback for at-a-glance reporting

  • Enables custom labels so teams can organize data based on their unique needs

  • A/B tests user polls so support teams can analyze customer requests 

Try Segment

Segment makes it easy to set up UserVoice

How UserVoice works

You’ll need to install the UserVoice Javascript snippet to get your site access to widgets, autoprompts, and a user metrics system. This script, which is unique to your UserVoice account, needs be included once per page. You’ll need to set custom user traits that will allow you to analyze user satisfaction, feedback and support requests by account, plan, lifetime value, and other fields.

Provides information on average activity per suggestion and changes in activity over past 30 days so teams can track user information based on custom fields such as feedback, channel, or use cases
Provides information on average activity per suggestion and changes in activity over past 30 days so teams can track user information based on custom fields such as feedback, channel, or use cases
Suggests if activity around feature requests indicates issues or unforeseen side effects
Suggests if activity around feature requests indicates issues or unforeseen side effects

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Get more out of UserVoice with Segment

When you use Segment to load UserVoice, no code changes to your site are necessary. Just enable the integration and its Javascript library will load on your site. Segment identify and group methods are both supported for UserVoice, which means that user information and account information will be recorded in UserVoice automatically. Segment integration settings also make it easy to adjust UserVoice settings that oherwise require code changes, like the widget accent color, enabling smart vote, and enabling screenshots.  

Try Segment

Segment makes it easy to set up UserVoice

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.