All Integrations

NPS and Customer Feedback Surveys

Wootric

  • Customizes Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys to monitor and improve the customer experience

  • Surveys in any channel: web apps, mobile, email, SMS

  • Filters responses by customer properties such as pricing plan, persona, geography for analysis by business driver

  • Triggers surveys based on Segment events

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Segment makes it easy to set up Wootric

How Wootric works

Wootric can send surveys in your web or mobile app or via email. You’ll need to install the Wootric javascript library on your site to power its web-based surveys, and for mobile there’s an SDK to install in your app. In addition to loading surveys to customers and recording the responses, you’ll want user attributes to appear in Wootric so that you can build customer segments and understand how different attributes affect survey responses. In order to send these attributes to Wootric you’ll need to map them to Wootric’s standard events.

Automatically survey customers in any channel. Centralize CX metrics and feedback in one dashboard. Analyze customer segments by user attributes.
Automatically survey customers in any channel. Centralize CX metrics and feedback in one dashboard. Analyze customer segments by user attributes.
Read, respond, and route customer feedback in real-time from the dashboard, or send feedback into systems like Salesforce, Intercom or Slack.
Read, respond, and route customer feedback in real-time from the dashboard, or send feedback into systems like Salesforce, Intercom or Slack.
Advanced tagging, including AI-powered categorization, on qualitative feedback data.
Advanced tagging, including AI-powered categorization, on qualitative feedback data.

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Get more out of Wootric with Segment

Using Segment to install Wootric is painless, and even listed as the “codeless” way to get started with Wootric on its own website. Segment automates the installation of the Wootric Javascript library on your site and the SDK in your mobile app. The mobile SDK will be bundled into the Segment SDK so you can still use in-app surveys. On the web, Segment will load the survey widget and also send page views through to Wootric so that you can decide to show the survey on specific pages only. Additionally, your Segment traits can be sent to Wootric so you don’t have to worry about tapping into the API yourself. 

Try Segment

Segment makes it easy to set up Wootric

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.