How Gainsight works

Gainsight is a customer success platform that relies heavily on customer data to keep your support team up to date. It offers many features that need to be configured and customized for your business. That means installing Gainsight is typically a huge project. Most people sign someone on their team up for training with Gainsight to get things working or they hire a services partner to help them. The most important things to set up are the Gainsight features, but before you can do that you’ll need customer data flowing into the tool from your site, app, and anywhere else. Gainsight also hooks into your Salesforce instance to gather important sales pipeline data and updates Salesforce when needed, so you’ll need to understand how to make that integration work as well.

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