Gainsight
Customer success management
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Segments and scores customer health based on categories like sponsor, references, and sentiment, so teams can deliver personalized messages to at-risk customer segments
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Filters customer data from CRMs and financial systems into a dashboard so teams can monitor user information, conversation sentiments, activity dates, objectives, tasks overdue, and success criteria
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Triggers personalized lifecycle campaigns based on customer health data so teams can develop HTML emails and A/B test communication
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Analyzes outreach performances, tracks opens, clicks, bounce rate, and unsubscribe rate, and monitors outreach
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Monitors “advocate departure” and automates to-dos so teams can identify changes and take actions