Kustomer
Omnichannel Customer Service CRM Platform
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Designed for personalized conversations between customers and agents, not solving tickets
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Unifies a customer’s purchase and activity history from all your systems on a single timeline view, so agents have data-driven, actionable conversations without changing screens
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Provides true omnichannel communication where customers and agents can switch between channels while progressing conversations without losing context or having customers repeat information
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Uses intelligence to automate complex workflows, conversation queueing and routing, and repetitive, manual tasks
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Enables customer segmentation for informed proactive engagement by agents, marketing, and platform automation