Customer Data pricing

Unlock the potential of your engineering, marketing, and product teams with our customer data platform. Discover pricing options and learn more from Twilio Segment.

Connections

Customer Data Pipeline

Collect first-party data from every touchpoint and activate it across 550+ destinations, including Twilio SendGrid, Twilio Messaging, and data warehouses, for a unified customer view.


What your teams can do:

  • Collect and unify real-time events with customer data in the warehouse

  • Send customer data to 700+ apps

  • Govern data for quality and compliance

Connections + Unify + Engage

Customer Data Platform

Create unified profiles, build advanced audiences, orchestrate personalized journeys in real-time, and enhance every experience with data from your warehouse.
 


What your teams can do:

  • Unify events and warehouse data into governed, identity‑resolved profiles

  • Build AI‑powered audiences from a complete customer view

  • Activate profiles across tools to power journeys and campaigns

Not seeing an option that matches your needs?

Our sales team is happy to chat with you to understand your use case and explore alternative options

Join the 25,000+ companies using the Twilio Segment platform

Crossfit

Complete CDP

Start anywhere and activate everywhere, including their data warehouse, to get the most out of their current tech stack.

Real-time behavioral events

Support real-time use cases by capturing events from native sources, build audiences, and orchestrate personalized journeys across 700+ apps.

Warehouse data

Leverage data already stored in the warehouse to enrich unified profiles, and build complex audiences to precisely target customers with personalized communications.

Artificial Intelligence

Twilio Segment makes it easier than ever to understand, predict, and generate 1:1 customer engagement in real time and at scale.

Illustration: Artificial Intelligence

CDP add-ons

Extend your CDP with modular add-ons that tighten data quality, enrich profiles from your warehouse, and power AI-driven recommendations and predictions—so teams can build smarter audiences and orchestrate more personalized journeys.

Add-on

Protocols

Take control of data quality with intuitive data cleaning features and real-time validation built for enterprise scale.

Add-on for Connections

AI recommendations

Build more targeted audiences based on AI-powered product recommendations and traits designed to drive conversions. Included in CDP plans.

Add-on for Connections

Audiences & profile enrichment

Enhance every customer experience with profile, audience, and event data from the warehouse. Included in CDP plans.

Add-on for Connections

AI predictions

Create more precise, predictive audiences out-of-the-box, trigger timely customer journeys, and personalize experiences. Included in CDP plans.

Compare plans

Customer Data Pipeline (Business)

Connections

Customer Data Platform
 

Connections, Unify, and Engage

Collect and send data anywhere

Sources

Destinations

Functions

Reverse ETL

Developer Tools

Public API

Protocols

Add-on

Add-on

Complete view of your customer

Identity Resolution

Profile API

Profiles Sync

Profile Explorer UI

Traits

Predictive traits

Recommendation Traits

Build personalized experiences with Twilio Engage

Audiences

Generative Audiences

Recommendation Audiences

Predictive Audiences

Journeys

Usage and billing

Monthly tracked users

Custom volume

Custom volume

Throughput Limit

Custom

Custom

Seats

Unlimited

Unlimited

Payment method

Invoice

Invoice

Contract length

Unlimited

Unlimited

Support

Email/Web support

On-demand videos and documentation

Dedicated Support

Available

Available

Customer Success Manager

Available

Available

Advisory Services or Professional Services

Add-on

Add-on

Uptime SLA

Security

Account Security

Multi-factor authentication

Single Sign-on

Granular roles and user permissions

Certifications

HIPAA-eligibility

Available

Available

Regional Segment (EU or US)

Get a custom price quote

Customer Data Platform plans are designed to help your business achieve its customer activation use cases. Contact us for plan and add-on pricing.

Frequently asked questions

Yes! There is a 14-day free trial for Connections. Learn more here. For CDP plans, please contact us.

No! Connections capabilities are included in all Customer Data Platform (CDP) plans. For teams only focused on collecting and sending customer data to downstream destinations, Connections plans are a great place to start and can be upgraded to a CDP plan when your team is ready.

Predictive and Generative AI capabilities are available in Customer Data Platform (CDP) plans. Recommended Audiences and Recommendation Traits are included in Customer Data Platform (CDP) plans.

Protocols is an optional add-on for Connections Business plans and Customer Data Platform (CDP) plans. Unify and Twilio Engage are available CDP plans. Contact us to determine which plan is best for you.

To get an idea of your MTU count, add your monthly active users to the number of anonymous visitors you get per month. Some tools also call this metric "Monthly Unique Visitors."

Yes! Twilio Segment Customer Data Platform (CDP) enables your team to start anywhere and activate everywhere, including your data warehouse and 450+ sources. If you are interested in a reverse ETL only plan, contact us.

No, you’re responsible for accounts that you register with Sources, Integrations, and Warehouse providers, whether they are paid or free.

Twilio Segment connects to your existing data warehouse and pipes in data collected from your Sources. You don't have to worry about the ETL or maintaining the data pipeline.