Crisp

All-in-one Customer Support

  1. Enable a shared inbox that centralizes multiple channels into one inbox: emails, chat, telegram, messenger, Instagram, WhatsApp ...

  2. Make customers more autonomous by providing self-service content using our knowledge base

  3. Automate the boring stuff using our chatbot and email automation software

  4. Push data from Crisp to other apps you love

Crisp

How Crisp works

Crisp is a client-side integration which needs to be inserted into your site or your mobile app as JavaScript, or as SDKs for iOS and Android. You can use integrations such as WordPress, Shopify or Google Tag Manager to install it too. To send customer data and events into Crisp directly, you’ll need to implement event tracking alongside duplicate tracking for advertising pixels, email marketing tools, and analytics tools for example. It’s the same problem when you want to push data out of Crisp, you have to use APIs or connect to tools such as Zapier to trigger custom workflows.

Unify your customers’  data into one platform
Unify your customers’ data into one platform
Centralize all your messages into one inbox
Centralize all your messages into one inbox
Decrease customers’ requests with self-service tools
Decrease customers’ requests with self-service tools
Crisp

Get more out of Crisp with Segment

Crisp is both a source and a destination for Segment. As a destination, your customer data in Segment can be piped directly into Crisp so you can begin personalizing the customer experience without any coding skills. As a source, Segment pulls all your Crisp data into your data warehouse alongside your customer event data. This means you’ll be able to analyze your Crisp contacts, companies and conversations in the same place. You’ll also be able to centralize your Crisp data with Segment event data you’re already sending into your warehouse, so you can do things like analyze the impact of a Crisp campaign on product adoption using your favorite business intelligence and SQL querying tools.

Integrate Crisp with Segment

Segment makes it easy to set up Crisp.