InMoment (formerly Wootric)
NPS and Customer Feedback Surveys
InMoment (formerly Wootric) is modern customer experience improvement. InMoment tracks proven CX metrics with high-response micro-surveys delivered in-app, via mobile, email and SMS. Send customer feedback to other applications via Segment for analysis, marketing action and triggering follow-up. Code-free actions include:
Uses Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys to monitor and improve experience across the customer journey
Surveys in any channel: web apps, mobile, email, SMS
Trigger customized, targeted surveys based on Segment events & traits
Easy, elegant analytics dashboard tracks trends in real-time
Send survey responses back to Segment
How InMoment works
Gather customer feedback. InMoment can gather feedback in your web or mobile app, via email, SMS, link, or via Intercom Messenger. For in-app and mobile surveys, installation is fast and code-free with Segment. Surveys can be customized and triggered to send to specific customer segments based on Segment events and traits--all in the InMoment dashboard, no API call required. For example, send an NPS survey to a new user in Germany. InMoment will deploy email surveys and SMS surveys for you. Or, send email surveys using your email platform of choice or in-app via Intercom Messenger.
Analyze by your business drivers. Filter metrics and responses by customer traits (e.g. pricing plan, persona) or tracked events (e.g. transactions, actions, completed flows). Improve customer experience. Close the loop with customers and act on insights when you send voice of customer data to your CRM, marketing, and business analytics platforms using Segment.
Get more out of InMoment with Segment
You can also use InMoment as a source and send survey responses back to Segment so they can be used with other platforms. This means your survey responses will be available for you to use with marketing tools, analytics tools, data warehouses and any other destination that accepts event data.