Gladly is the only customer-centric platform purposely built to help the world's fastest growing brands deliver radically personal customer service.
Capture Gladly customer, conversation, agent and topic data with Segment in real time.
Send Gladly data to data warehouse for processing or trigger other Segment Destinations you’ve enabled
Measure customer analytics, conversation volume, agent performance and more
Gladly is a customer service platform that features every channel - from voice to SMS - natively built into a single UI, allowing agents to communicate seamlessly across all channels. Designed around customers and not tickets, Gladly is helping the world’s best retail brands increase loyalty by deepening connections between agents and customers.
Gladly helps commerce and retail brands track customer service requests by sending customer, conversation, agent and topic data each time a Gladly conversation is either opened or closed. Once configured, Gladly will send data to Segment every time a conversation is opened or closed in real time.