IBM Watson Assistant

The AI assistant that solves customer issues the first time

  • AI-based comprehension of natural language to understand what actions users are trying to take, clarify when unclear, and suggest next steps if they get stuck

  • Visual simplified builder interface for all users to quickly build actions and steps required to handle complex conversations

  • Native digital and phone integrations

  • Custom extensions to connect to your existing systems (Customer Relationship Management, ticketing, database, content source, etc)

  • Analytics dashboard to track how well the assistant is doing

IBM Watson Assistant

How IBM Watson Assistant works

IBM Watson Assistant is an easy to use platform for building and maintaining sophisticated virtual agents. Powered by artificial intelligence and leading natural language processing (NLP) these virtual agents  understand customers in context and provide fast, consistent, and accurate answers across any application, device, or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

Create meaningful experiences, embedded with best practices, in minutes with our market leading NLU
Create meaningful experiences, embedded with best practices, in minutes with our market leading NLU
Understand when a user is stuck, and proactively offer intelligent suggestions for intents, questions, or actions
Understand when a user is stuck, and proactively offer intelligent suggestions for intents, questions, or actions
Improve coverage of your assistant by using existing content within your organization
Improve coverage of your assistant by using existing content within your organization
IBM Watson Assistant

In only a few clicks, select from an already defined event schema, and send those user actions to Segment. When combined with your other instrumentation, analyze your user's full end to end journey across your assistant, contact center, self-service applications, help content and more. Customize your analytics, integrate disparate sources of data into one central place, identify and root cause users’ pain points across multiple touch points, and analyze it all in the tool of your choice. 

Integrate IBM Watson Assistant with Segment

Segment makes it easy to set up IBM Watson Assistant.