Web and mobile helpdesk software
Enables native, customizable chat tools so teams can provide canned or custom responses, add chat tags, review chat history in a chat timeline, transfer chats to team members, and report on notifications and delivery status
Engages with customers by automating personal greetings, popping up after-hours forms, enabling Facebooks chats, or supporting direct link chats
Reports on chats and filters based on tickets, statics, and user information so teams can find total number of chats, chat satisfaction rates, chat duration, and chat response time
Supports goal creation so teams can track chats based on set goals complete
How LiveChat works
Get more out of LiveChat with Segment
identify method will automatically be passed through to LiveChat without any additional code required on your part. The integration will collect a standard set of live chat events (Live Chat Started/Ended, Message Sent/Received) as they happen and send them back through Segment to be delivered to other Segment integrations and warehouses.