Track user behavior across web and mobile so support teams can identify at-risk users
Enables customizations of chatbox color and other options for a branded experience
Connects with helpdesk software and CRMs like Elevio, HelpScout, Zendesk, Groove, and Salesforce so customer conversations are monitored
Gathers and monitors customer feedback to track team friendliness, knowledge, responsiveness, and chat experience
Enables morning and night features so teams can turn chat capabilities off and on based on time or date
How Olark works
Get more out of Olark with Segment
identify method will be passed through to Olark without any additional code required from your side. Customer data you’re tracking in Segment will show up to operators as they chat so they’ve always got the most up to date actions of the person they’re chatting with readily available. The integration will collect a standard set of live chat events (Live Chat Started, Message Sent/Received) as they happen and send them back through Segment to be delivered to other Segment integrations and warehouses, an added bonus of turning on Olark with Segment.