Customer experience surveys
Measure multiple customer experience metrics: NPS, CSAT, CES, 5-STAR.
Reach your customers over multiple survey channels: email, link, in-app, Intercom messenger, SMS.
Configure survey campaigns for each milestone, goal, event, or audience segment that you want to measure.
Get customer experience reports and close the feedback loop.
How Retently Works
Import your customers manually, or connect to the services that you use, hassle-free, and no coding skills required. Survey your audience on a regular basis to measure the dynamics of their satisfaction with your products over time, or trigger transactional surveys to collect feedback at specific touch-points.
Use built-in features to increase your survey response rate by sending automated reminders, automated follow-up messages, and have your feedback analyzed automatically to deliver the most valuable insights at a glance.
Get more out of Retently with Segment
Use Retently as a destination in Segment to quickly connect with your web app or other services that you are using to track customer events. Match your survey campaigns with one or more events, and when the events are triggered, the customer will be imported automatically to your Retently account, along with a set of properties that you are passing with the events, and a customer experience survey will be sent according to your campaign's schedule.