Retently

Customer experience surveys

  1. Measure multiple customer experience metrics: NPS, CSAT, CES, 5-STAR.

  2. Reach your customers over multiple survey channels: email, link, in-app, Intercom messenger, SMS.

  3. Configure survey campaigns for each milestone, goal, event, or audience segment that you want to measure.

  4. Get customer experience reports and close the feedback loop.

Retently

How Retently Works

Import your customers manually, or connect to the services that you use, hassle-free, and no coding skills required. Survey your audience on a regular basis to measure the dynamics of their satisfaction with your products over time, or trigger transactional surveys to collect feedback at specific touch-points.

Use built-in features to increase your survey response rate by sending automated reminders, automated follow-up messages, and have your feedback analyzed automatically to deliver the most valuable insights at a glance.

Filter survey data by date range, survey campaign, or create custom filters using customer properties.
Filter survey data by date range, survey campaign, or create custom filters using customer properties.
White label and fully customizable survey templates, which support multiple questions.
White label and fully customizable survey templates, which support multiple questions.
Configure survey campaigns for each milestone, goal, event, or audience segment that you want to measure.
Configure survey campaigns for each milestone, goal, event, or audience segment that you want to measure.
Retently

Get more out of Retently with Segment

Use Retently as a destination in Segment to quickly connect with your web app or other services that you are using to track customer events. Match your survey campaigns with one or more events, and when the events are triggered, the customer will be imported automatically to your Retently account, along with a set of properties that you are passing with the events, and a customer experience survey will be sent according to your campaign's schedule.

Integrate Retently with Segment

Segment makes it easy to set up Retently.